Mileage Policy

Urban DNA Diagnostics Mileage Policy

At Urban DNA Diagnostics, we pride ourselves on offering convenient, mobile DNA testing services that bring our expertise directly to you. To ensure fairness and clarity, we have established the following mileage policy for our mobile services:

Service Area and Coverage:
- Our standard service area includes locations within a 10-mile radius of our main office. Services within this radius are covered by our standard fees and do not incur additional mileage charges.
Mileage Fee Beyond Standard Service Area:
- For locations beyond the 10-mile radius from our main office, a mileage fee will be applied to cover the additional travel expenses.
- The mileage fee is calculated at a rate of $0.66 per mile (subject to change) for every mile beyond the initial 10 miles.
Calculation of Mileage Fees:
- Mileage fees are calculated based on the round-trip distance from our main office to the customer’s location.
- The total mileage fee will be communicated to the customer during the booking process and will be included in the final invoice.
Minimum Mileage Charge:
- A minimum mileage charge of $0.66 applies for any travel beyond the 10-mile radius to account for time, fuel, and vehicle wear and tear.
Appointment Scheduling and Confirmation:
- All appointments that require travel beyond the standard service area must be confirmed at least 48 hours in advance.
- Customers will receive an estimated mileage fee during booking, which must be agreed upon before the appointment is confirmed.
Cancellation Policy for Mobile Services:
- If a customer needs to cancel a mobile appointment, they must provide at least 24 hours’ notice. There will be a cancellation fee. The cancellation fee will include any mileage fees incurred up to the point of cancellation if travel has already commenced.
Exceptions and Special Circumstances:
- In cases where multiple customers in the same vicinity request services on the same day, Urban DNA Diagnostics may offer reduced mileage fees due to shared travel costs. This will be communicated at the time of booking.
- For special events or large group appointments, customized mileage fees and service packages can be arranged.
Changes to the Mileage Policy:
- Urban DNA Diagnostics reserves the right to modify the mileage rates, service areas, and terms of this policy at any time. Any changes will be reflected on our website.