Urban DNA Diagnostics Privacy Policy

Effective Date:07/2024

At Urban DNA Diagnostics, we are committed to protecting the privacy and security of our clients' personal and genetic information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. Please read this policy carefully to understand our practices regarding your personal data.

​

1. Information We Collect

​

We collect several types of information to provide our services, including:

• Personal Information: This includes your name, contact information (e.g., address, email, phone number), date of birth, and payment information.

• Genetic Information: This includes DNA samples collected for testing purposes and the resulting genetic data.

• Health Information: Any medical information provided by you or a healthcare provider related to the test being conducted.

• Legal Documentation: For legal DNA tests, we may collect government-issued IDs, court orders, or other legal documents to establish identity and consent.

• Usage Data: Information about how you access and use our website, including IP address, browser type, and device information.

​

2. How We Use Your Information

​

We use the information we collect for the following purposes:

• To Provide DNA Testing Services: To perform and deliver the DNA testing services you have requested, including processing DNA samples and generating test results.

• To Communicate with You: To send you notifications regarding your test status, results, appointments, and other relevant information.

• For Legal Compliance: To comply with legal requirements, such as maintaining the chain of custody for legal DNA tests and reporting to regulatory authorities when required.

• To Improve Our Services: To enhance our service offerings, customer experience, and website functionality.

• Marketing and Promotions: With your consent, we may use your contact information to send you promotional offers, newsletters, and information about new services.

​

3. How We Share Your Information

​

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties:

• Accredited Laboratories: We work with accredited laboratories to process DNA samples and generate test results. These labs are contractually obligated to protect your privacy and only use your information for the purposes of testing.

• Authorized Healthcare Providers: With your consent, we may share your results with your healthcare provider or other authorized parties.

• Legal Entities: In the case of legal DNA tests, we may share your information with courts, attorneys, or other authorized legal entities as required.

• Service Providers: We may share your information with third-party service providers who assist us with business operations, such as payment processing, IT support, and marketing. These service providers are bound by confidentiality agreements.

• Law Enforcement and Regulatory Authorities: We may disclose your information if required by law, court order, or government regulations, or to protect the rights, safety, and security of Urban DNA Diagnostics, our clients, or the public.

​

4. How We Protect Your Information

We take the security of your personal and genetic information seriously and implement various measures to safeguard it:

• Encryption: All personal and genetic data is encrypted both in transit and at rest using industry-standard encryption protocols.

• Access Controls: Access to your information is restricted to authorized personnel only, and we use role-based access controls to ensure data is only accessible to those who need it.

• Secure Storage: DNA samples are stored in secure, temperature-controlled environments, and all related documents are kept in secure, locked facilities.

• Regular Audits and Training: We conduct regular security audits and provide ongoing training to our staff on data privacy and security best practices.

• Data Anonymization: When possible, we anonymize genetic data to ensure it cannot be linked back to you without additional information.

​​

5. Your Rights and Choices

​

You have several rights regarding your personal and genetic information:

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Correct: You have the right to request corrections to any inaccuracies in your personal information.

• Right to Delete: You have the right to request the deletion of your personal and genetic information, subject to legal and regulatory requirements.

• Right to Withdraw Consent: If you have provided consent for marketing communications, you may withdraw that consent at any time.

To exercise these rights, please contact us at urbandnadiagnostics@gmail.com.

​

6. Retention of Your Information

​

We retain your personal and genetic information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, or resolve disputes. DNA samples are typically destroyed within [ 30 days] after testing is completed unless otherwise required for legal purposes or requested by the client.

​

7. Third-Party Websites

​

Our website may contain links to third-party websites. This Privacy Policy does not apply to any third-party websites, and we are not responsible for their content, privacy practices, or services. We encourage you to review the privacy policies of any third-party websites you visit.

​

8. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

​

9. Contact Us

​

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

​

Urban DNA Diagnostics
Email: urbandnadiagnostics@gmail.com
Phone: (877) 442-8362
Address: 589 Campbell Avenue West Haven, CT 06516